Your Privacy at Playid Casino
This policy explains what personal information we collect when you play at playid-aud.com, why we hold it, how long we keep it, and what you can ask us to do with it. It applies to every account holder and visitor, and we review it at least once a year.
What Data We Collect
We only collect information we need to run your account, meet our legal obligations and keep the site safe. The categories below cover everything we hold on you.
- Identity data: full name, date of birth, email address, phone number, residential address.
- Verification documents: passport or driver's licence, proof of address (utility bill or bank statement), proof of payment method.
- Transaction data: deposits, withdrawals, bonus history and wagering records across PayID, cards, e-wallets and crypto.
- Technical data: IP address, device and browser type, operating system, approximate location derived from IP.
- Gameplay behaviour: games played, session times, bet sizes, win and loss history.
- Marketing preferences: whether you opted in to emails, SMS or bonus notifications, and when you changed that choice.
How We Use Your Data
We process your data for seven defined purposes: creating and managing your account, verifying your identity under KYC rules, processing deposits and withdrawals, preventing fraud and bonus abuse, monitoring gambling behaviour for responsible-gaming triggers, sending marketing only where you have consented, and meeting record-keeping duties set by our Anjouan licence.
No surprises
We do not use your data for automated credit scoring, and we do not sell it. Behavioural monitoring feeds only two outcomes: responsible-gambling interventions such as deposit limits or session reminders, and fraud detection models.
Why the Law Lets Us
Every processing activity rests on one of four legal bases. Contract covers account creation, gameplay and payouts, because we cannot run your account without identity and transaction data. Legal obligation covers KYC, AML record-keeping and reporting to our regulator, and neither you nor we can waive it.
Interest and consent
Legitimate interest covers fraud prevention, security logging and aggregated service analytics, balanced against your privacy so that we collect the minimum needed for each. Consent covers all direct marketing and all non-essential cookies; you may withdraw it at any time without affecting your account.
How Long We Keep It
Retention is category-specific and tied to hard limits, not vague promises.
| Data category | Retention period |
|---|---|
| Identity and account data | While your account is open, then 5 years for audit purposes |
| Transaction and KYC records | Minimum 5 years after the last transaction, per AML rules |
| Verification documents | 5 years, then securely destroyed |
| Device, IP and security logs | 12 months |
| Gameplay history | 5 years for regulatory reporting |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
Who We Share It With
We share data only with processors and authorities that need it, under contracts that forbid onward sale or reuse.
Your Rights Over Data
You control your data, and exercising any right below never affects your ability to play. Email [email protected] and we respond within 30 days.
Cookies and Security
Cookies
We use strictly necessary cookies for login and security, analytics cookies for site performance, and marketing cookies only with your consent. Full detail, including how to switch each category off, sits on our separate Cookies Policy page.
Security measures
All traffic runs over TLS encryption. Verification documents sit in encrypted storage with access limited to trained compliance staff on a need-to-know basis, and every access is logged. If a breach affects your personal data, we notify the regulator within 72 hours and tell affected players directly without undue delay.
Contact Our DPO
Questions about this policy, a data request or a complaint go to our data protection officer at [email protected]. Written requests reach: Data Protection Officer, Playid Group N.V., Wilhelminalaan 12, Willemstad, Curacao. We answer every request within 30 days, or 60 days where the request is complex and we explain the extension in writing.
Frequently Asked Questions
How do I delete my Playid Casino account and data?
Email [email protected] or use the account closure option in your profile. We deactivate the account immediately and delete personal data once the 5-year regulatory retention period for transaction records expires.
Do you sell my data to advertisers?
No. We never sell personal data. Marketing partners only receive aggregated, non-identifying statistics.
Can I opt out of marketing emails?
Yes. Unsubscribe via the link in any email or switch notifications off in your account settings. Withdrawal of consent does not affect your account or bonuses already credited.
Why do you need my ID before withdrawal?
KYC verification is a legal obligation under our Anjouan licence ALSI-202501151-FI1. We check your ID, proof of address and payment method once, before your first withdrawal.