Our AML and Verification Policy
Every account on playid-aud.com is subject to identity checks and transaction monitoring. This page sets out exactly what we verify, when we verify it, and what happens if a check cannot be completed.
Our Commitment to AML Rules
Licence and legal basis
We operate under Anjouan licence ALSI-202501151-FI1, held by Playid Group N.V. That licence binds us to international anti-money-laundering and counter-terrorism-financing standards, including the FATF Recommendations. We treat these obligations as non-negotiable operational requirements, not paperwork.
Criminals sometimes attempt to use gambling platforms to disguise the origin of funds. Our AML programme is built to prevent that: we screen customers, monitor transaction patterns and report suspicious activity to the relevant authority. We also prohibit play from restricted jurisdictions, including the United States, United Kingdom, Netherlands, Belgium, Spain, France, Italy, Russia, Belarus and Ukraine.
When We Verify Your Identity
Three verification points
Verification is not a single event. We run checks at three distinct points in your lifecycle with us, and the depth of each check depends on the risk your account presents.
- At registration: your name, date of birth, address and contact details are collected and screened against sanctions and politically-exposed-person lists.
- Before your first withdrawal: full identity verification is mandatory. We require photo ID, proof of address and payment method ownership before any funds leave your account.
- At thresholds: if your cumulative deposits or withdrawals reach levels set by our AML policy, we refresh verification and may request additional evidence.
Accepted documents
We accept passports, national ID cards and driving licences as photo ID. Proof of address can be a utility bill, bank statement or official government correspondence dated within the last three months. For payment method verification we need a card photo showing only the last four digits, or a screenshot of your e-wallet or crypto wallet showing your account name and number.
How Verification Works, Step by Step
Our verification workflow is deliberately simple. Most players complete it in under ten minutes if their documents are ready.
- Log in and open the Verification section of your account profile.
- Upload a clear, uncropped photo of your ID document. All four corners must be visible, with no glare.
- Upload your proof of address, making sure the name and address match your registered details.
- Verify your payment method with a card photo or wallet screenshot.
- Submit. Our compliance team reviews the file and updates you by email within 24 hours.
Data protection
Documents are transmitted over TLS encryption and stored on access-restricted servers in the European Union. Only authorised compliance staff can view them, and every access is logged. We never share your verification data with third parties except where the law requires it.
Why We May Ask About Funds
For the vast majority of players, ID and proof of address are all we ever need. But if your depositing pattern is unusual relative to your declared profile, or if a single transaction is large, AML rules require us to understand where the money came from. This is not an accusation; it is a standard duty imposed on every licensed operator.
Acceptable evidence of source of funds includes recent payslips, a tax return, a bank statement showing regular salary credits, or documentation of a property sale, inheritance or investment gains. For crypto deposits, we may ask about the origin wallet and the fiat source used to acquire the coins. We only request what the regulation requires, and we always explain why.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes automated screening. The system flags structural patterns that resemble money laundering, such as rapid deposit-and-withdraw cycles with minimal play, or many small transactions just below reporting thresholds. Flagged activity goes to our compliance team for manual review.
Withdrawals follow the same-method rule: funds are returned to the deposit method wherever technically possible. If you deposited with Bitcoin, your withdrawal goes back to a Bitcoin wallet in your name. This is a core control against third-party funding and keeps the money trail intact.
| Transaction type | Our standard | When it applies |
|---|---|---|
| Minimum deposit | 20 AUD | All methods |
| Minimum withdrawal | 30 AUD | All methods |
| Daily withdrawal cap | 8,000 AUD | All accounts |
| Monthly withdrawal cap | 32,000 AUD | All accounts |
| E-wallet and crypto payouts | 0 to 24 hours | After verification passes |
| Card and bank payouts | 1 to 3 business days | After verification passes |
If Verification Fails or Stalls
When a document is unclear, expired or mismatched, we reject it with a reason and invite a re-upload. You always get a chance to fix the problem. But verification is a legal condition of holding an account with us, so we cannot let play or withdrawals continue indefinitely without it.
- Deposits and play are suspended if ID documents are not supplied within 30 days of our first request.
- Withdrawals are held, not confiscated, while a source-of-funds review is pending.
- Accounts with confirmed fraud, sanctions matches or false identity details are closed and reported to the licensing authority.
- Remaining balances from closed accounts are returned to the verified source method where legally permissible.
How Long We Keep Your Files
AML law requires us to retain verification records for five years after your account closes. This applies to ID documents, proof of address, payment method evidence and transaction logs. After the retention period expires, the files are permanently and irreversibly deleted from our systems. You may request deletion of your data earlier under privacy law, and we will honour that request to the extent the AML retention duty allows. Questions about any part of this policy go to [email protected], where our team responds around the clock.
Frequently Asked Questions
How long does verification take at Playid Casino?
Most submissions are reviewed within 24 hours. If we need an extra document, we email you with the reason.
Can I withdraw before completing verification?
No. ID, proof of address and payment method verification must be completed before your first withdrawal is released.
Do I have to verify my crypto wallet?
Yes. Wallet ownership is confirmed with a screenshot showing your wallet address and account identifier.
Why was my withdrawal sent back to my deposit method?
Our same-method rule returns funds to the originating method wherever possible, as required by AML regulations.
What happens to my documents after five years?
Once the legal retention period ends, they are permanently deleted and cannot be recovered.